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Phone Call

The data model includes views such as Phone Call presenting detailed information on each call, Phone Call Duration Chart for visual call duration trends, Calls Quantity by SalesRep for tracking call quantities by sales reps, and Talk Time by SalesRep for evaluating communication efficiency based on talk time duration per sales representative.

Benefits of This Data Model​

  • Improved Call Analysis: Enhanced capability to analyze phone calls by various dimensions such as sales rep, customer, and contact for better insights.
  • Efficient Communication Monitoring: Allows for the evaluation of communication efficiency by measuring talk time duration per sales representative.
  • Enhanced Performance Tracking: Facilitates tracking call quantities by sales reps, enabling performance evaluation and comparison.
  • Detailed Call Trend Visualization: Provides a visual representation of phone call durations for trend analysis and monitoring.

Key Performance Indicators (KPIs)​

  • Call Duration: The length of time in seconds for each phone call.
  • Call Counter: A count of the total number of phone calls made or received.

Available Visualizations​

View NameDescription
Phone CallProvides detailed information on all phone calls made within the system.
Phone Call Duration ChartVisual representation of phone call durations for analysis and monitoring trends.
Calls Quantity by SalesRepBreakdown of phone call quantities by sales representative for performance evaluation.
Talk Time by SalesRepAnalysis of talk time duration per sales representative to measure communication efficiency.